Service to be delivered by Kaos to the Client

Included (Y/N)

Qty

Description of Service under this SLA

Unit Rate

Extended Price

Invoice Terms

Professional Services

[Technical consulting OR analysis of cloud requirements OR Design and Implementation OR Data Recovery]

[insert description/hourly/daily/weekly/monthly]

 OR

[as per the SOW]

[Weekly OR Fortnightly] in Arrears

Cloud Hosted Server and Storage Infrastructure

[[insert description] OR [as per the SOW]

Notwithstanding anything to the contrary in this Agreement, Kaos may increase the Fee stated here to pass on any cost increase made by its supplier of hosting services used to provide the Hosted Server and Storage Infrastructure Services effective 28 days after the date of Kaos’ notice to Customer of any such increase.

$[INSERT]

Monthly in advance

Network Infrastructure and Cabling

[[insert description] OR [as per the SOW]

$[INSERT]

[Monthly in advance] OR [as per the SOW] 

Virtual Machines

[[insert description] OR [as per the SOW]

$[INSERT]

[Monthly in advance] OR [as per the SOW] 

Integration of Multi-media Devices

[[insert description] OR [as per the SOW]

$[INSERT]

[Monthly in advance] OR [as per the SOW] 

Data Protection

[[insert description] OR [as per the SOW]

$[INSERT]

[Monthly in advance] OR [as per the SOW] 

Manage Data Back-up

[[insert description] OR [as per the SOW]

$[INSERT]

[Monthly in advance] OR [as per the SOW]

Manage and Monitor Data Recovery

[[insert description] OR [as per the SOW]

$[INSERT]

[Monthly in advance] OR [as per the SOW]

Network Security

[[insert description] OR [as per the SOW]

$[INSERT]

[Monthly in advance] OR [as per the SOW]

Fix Fee Help Desk Services and Support Services

Gold OR Platinum OR Platinum Plus

$[INSERT]Ex/User/Month

Monthly in advance

Pre-Paid Hours Support

Block 20/40/100

$[INSERT]

Monthly in advance

Proactive Server Monitoring

[INSERT]

$[INSERT] Ex/Server/Month

Monthly in advance

Anti-Virus

Manage and run anti-virus across all devices pursuant to and accordance with clause 10 (IV)

$[INSERT]

Monthly in advance

Site Visits

Monthly visits to Client’s business premises to review services being performed and more frequent visits as agreed with Client as required from time to time

$[INSERT]

[Weekly OR Fortnightly] in Arrears

Software Subscription Licensed Services

Monthly in advance

Webroot Managed Anti-Virus

$[INSERT]

Symantec Mail Guard Managed Anti-Spam

$[INSERT]

Cisco Umbrella – Managed Anti-Ransomware/Malware

$[INSERT]

Hardware

[[insert description] OR [as per the SOW]

In advance

Downloads

[e-books/electronic products/insert]

$[INSERT]

In advance

Additional Services

[[insert description] OR [as per the SOW]

$[INSERT]

Quote Commencement Date

[insert]

Services Term 

The Term for the Services will commence on the Commencement Date and continue unless terminated in accordance with the Terms and Conditions and any Notice Period (Term).

The Term for the Services will commence on the Commencement Date and continue [for a period of [insert] month[s] unless terminated earlier in accordance with the Terms and Conditions and any Notice Period (Term).]

Notice Period

[30 days for Managed Services/7 days for non-Managed Services/Not Applicable]

Services Annual Price Review

Supplier may increase the Fees for each Service once per Contract Year by the greater of:

a)       5%; and

b)       the CPI increase in the 12 months prior to the date of any such notice,

by giving you at least 28 Business Day’s prior written notice.

Any increase will apply to the next Contract Year, however any Pre-Paid Fee increase will apply to the apply to Client’s next purchase of Pre-Paid Services.

Any Hourly Fee increase will apply 28 Business Days after notice.

Expenses

Additional services are charged at the following rates:

[insert]

[Add if relevant: Any costs and expenses referred to in the Terms and Conditions under Third Party Services will be charged separately to you by the provider of the Third-Party Services.]

Payment Method

As specified on the invoice

Payment Terms for Fees payable in Arrears

Invoices must be paid within [5 OR 10] Business Days of the date of the invoice.

Executed for and on behalf of

CDT Phoenix Pty Ltd t/as KAOS Data ABN 20 160 839 136

Executed for and on behalf of [Company Name] (ABN #) in accordance with section 127(1) of the Corporations Act 2001 (Cth):

Signature

Signature

Name (PRINT)

Name of Director/Authorised Officer (PRINT)

Date

Date